福建某电商公司与供应商供货合同纠纷案

Case Summary

Plaintiff Xiamen E-commerce Co., Ltd. entered into a "Long-Term Supply Agreement" with Defendant Fujian Daily Goods Manufacturer, under which the defendant agreed to supply daily goods for sale on e-commerce platforms such as Tmall and JD.com. The defendant warranted that all products comply with mandatory national quality standards and agreed to bear all losses arising from platform penalties or customer claims due to product quality issues. After selling the defendant's products, the plaintiff received numerous customer complaints regarding quality defects. As a result, the platforms imposed penalties—including point deductions, ranking reductions, and fines—on the plaintiff's store. The total losses incurred by the plaintiff amounted to 128 ten thousand yuan, comprising platform fines, customer refunds/compensation, and operational losses. The plaintiff filed a lawsuit seeking full compensation for economic losses and liquidated damages.

Key Dispute

1.Do the products supplied by the defendant have quality issues?

2.Is there a causal relationship between the economic losses claimed by the plaintiff and the product quality issues raised by the defendant?

3.Scope of liability for compensation borne by the defendant

Case Strategy

1.Fixed long-term supply contract, product quality inspection report, customer complaint records, e-commerce platform penalty notices, fine payment receipts, customer refund and compensation vouchers, store operation loss data, communication records between both parties, and other core evidence

2.Demonstrate that the products supplied by the defendant have multiple quality issues, fail to meet mandatory national standards, and are the direct cause of customer complaints and platform penalties.

3.Itemize the plaintiff's economic losses, demonstrating a direct causal link between these losses and the defendant's product quality issues, supported by complete documentation.

4.Claim a reasonable liquidated damages amount in accordance with the breach of contract provisions specified in the agreement.

Processing Result

The court ruled that the defendant shall compensate the plaintiff for economic losses of 128 ten thousand yuan, liquidated damages of 25.6 ten thousand yuan, totaling 153.6 ten thousand yuan; the defendant shall bear all litigation and inspection costs in this case.

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